At Mail Boxes Etc. Cayman Islands we recognise the importance of protecting your privacy, in line with our legal responsibilities. This notice is to advise you how we use any personal information you share with us, via our website. This notice also covers use of your personal information when you purchase, or are a recipient of services purchased, through Mail Boxes Etc. franchise stores. Your continued use of this site signifies your assent to this Privacy Notice and Policy.
Who we are
Mail Boxes Etc. (CAYMAN ISLANDS) Limited has been granted the Master Licence to operate the Mail Boxes Etc. brand within the CAYMAN ISLANDS, offering services to customers through this website and through branded Mail Boxes Etc. franchise stores. Mail Boxes Etc. franchises are independently owned and operated under licence from Mail Boxes Etc. (CAYMAN ISLANDS) Limited.
Personal information we collect
We collect your personal information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we support, or by phone). We also collect your personal information when you use (or are a recipient) of our services purchased online or through Mail Boxes Etc. franchise stores.
When you complete a ‘contact us’, ‘service’ or ‘quote request’ form online
When you contact us via this website, by completing an enquiry or ‘contact us’ form, ‘service’ or ‘quote request’, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email and IP address.
In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.
Purchases of services or products
When you purchase a service via this website, or through Mail Boxes Etc. franchise stores in the CAYMAN ISLANDS, we will use the data supplied to fulfil your order.
Where this involves the provision of an ongoing service (for example, mailbox rental) we will hold your details securely for the duration of the agreement.
Additional personal information rules applying to Mailbox Rental
We are also required by law, to hold records for mailbox rental customers for a period of 5 years after the termination of rental, to comply with anti-money laundering regulations.
Why we collect your personal information
We collect your personal information to:
Storing your bank and payment card details
For purchases made online via this website, we do not hold any bank payment card details, these are held securely by our nominated payment partners, First Atlantic Commerce.
For purchases made within the Mail Boxes Etc. Franchise store, bank payment card details are held by the payment provider, selected locally. The Mail Boxes Etc. Franchise store will advise the nominated payment provider on request.
Who we share your personal information with - third parties
Your personal information is only used by Mail Boxes Etc. (CAYMAN ISLANDS) Limited, or Mail Boxes Etc. franchise stores, for the purpose(s) detailed above.
We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased via this website, or through a Mail Boxes Etc. franchise store.
We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:
We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.
In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.
How we keep your personal information secure
Mail Boxes Etc. (CAYMAN ISLANDS) Limited and/or Mail Boxes Etc. franchise stores are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.
We engage in well-known technologies including but not limited to firewalls, intrusion detection, SSL (Secure Sockets Layer), and routine monitoring of our network to ensure that your Personally Identifiable Information is safe.
How we keep your personal information accurate
Mail Boxes Etc. (CAYMAN ISLANDS) Limited and/or Mail Boxes Etc. franchise stores will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise of any changes to your information and by updating your My Account details on our website.
Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.
How to access your personal information
You can access your personal information at any time by registering and logging into your My Account area on our website. You can update your details and your preferences to receive marketing and promotional email communications from Mail Boxes Etc. (CAYMAN ISLANDS) Limited and/or Mail Boxes Etc. franchise stores.
News, offers and promotional email marketing
Where you have selected to receive news, periodic offers, or promotional email marketing, by ticking the appropriate box on our web forms, or in your My Account area on this website, we will use only relevant personal information to contact you.
We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.
Updating your preferences
You can change your personal information and marketing preferences at any time through your My Account area on our website. However our use of your personal information will not be affected by the opt-ins or opt-outs you select, if you have provided information to a Mail Boxes Etc. franchise store or through other means.
If you do not wish to receive information by email from Mail Boxes Etc. (CAYMAN ISLANDS) Limited or its franchisees, please use the unsubscribe feature on any promotional email received, email us quoting, 'please unsubscribe me' in the subject line, or use our ‘contact us’ form to request that your details are removed from our database. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.
Requesting a copy of your personal information
If you have registered on our website, you can log-in to view online all the personal information Mail Boxes Etc. (CAYMAN ISLANDS) Limited holds about you.
If you wish to request details of personal information held on systems and in hard copy, stored by Mail Boxes Etc. franchise stores, please contact the appropriate store directly. The Mail Boxes Etc. franchise store will require details to be able to locate your information and this will include dates and details of store or website visits, emails and the products or services you have used.
The preparation and delivery of this information may take up to 60 days
Where we collect your personal information from
Mail Boxes Etc. (CAYMAN ISLANDS) Limited and/or Mail Boxes Etc. franchise stores collect your personal information:
Transferring personal information outside of the CAYMAN ISLANDS
Mail Boxes Etc. (CAYMAN ISLANDS) Limited and/or Mail Boxes Etc. franchise stores may need to transfer your personal information to third parties located outside the CAYMAN ISLANDS. If we do, we will ensure that information is protected to a level which meets the requirements of CAYMAN ISLANDS law.
The data controller responsible for our website is Mail Boxes Etc. LATAM.
Links to third party websites
Our website, emails and social media pages may contain links to websites operated by third parties. Mail Boxes Etc (CAYMAN ISLANDS) Limited and Mail Boxes Etc. franchise stores are not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.
Changes to our Privacy Notice and Policy
We review our privacy notice and policy regularly and will display the current version on this webpage.
How to contact us
If you have any questions about how Mail Boxes Etc. is using your personal information, please contact us.
Mail Boxes Etc. (CAYMAN ISLANDS) Ltd
10 Market Street
Grand Cayman KY1-9006
Contact email address: firstname.lastname@example.org
Last updated: 30 September 2018